Return & Refund Policy
Effective Date: June , 2025
At DAPPERGENTS STORE LLC, customer satisfaction is our top priority. We strive to ensure that every suit you purchase meets your expectations in quality, fit, and style. To provide you with peace of mind, please review our comprehensive return and refund policy below.
1. Return Eligibility
– You may request a return within 30 calendar days from the date you receive your order.
– Items must be returned in their original condition—clean, unworn, unaltered, with all original tags and packaging intact.
– Custom-made or personalized suits (including made-to-measure and monogrammed items) are non-returnable and non-refundable, except in cases of manufacturing defects.
– Items that show signs of wear, damage, or improper care will not be accepted for return.
2. Initiating a Return
– To initiate a return, please contact our Customer Service team at [email protected] or call (430) 286 – 9528 within the return window.
– Provide your order number, details of the items you wish to return, and the reason for return.
– Our team will evaluate your request and provide instructions including the return shipping address and return authorization number (if applicable).
3. Return Shipping
– Customers are generally responsible for return shipping costs, except in cases where the item received was defective, damaged in transit, or incorrect.
– We recommend using a trackable and insured shipping method to avoid loss or damage during transit.
– Please retain your shipping receipt and tracking information until your return has been processed.
4. Inspection & Approval
– Once your returned item is received at our facility, our quality control team will inspect it to confirm it meets return criteria.
– You will receive an email notification about the status of your return—approved or rejected.
– Returns that do not meet our criteria will be sent back to you at your expense.
5. Refunds
– Approved refunds will be processed within 7-14 business days after we receive and inspect your return.
– Refunds will be issued to the original payment method used during purchase.
– Please note that original shipping fees are non-refundable unless the return is due to our error.
– Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.
6. Exchanges
– We do not offer direct exchanges.
– To exchange an item (such as for a different size or style), please return the original item for a refund and place a new order for the replacement.
– For assistance with sizing or product selection, our customer service team is available to help.
7. Damaged or Incorrect Items
– If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
– Provide photos of the issue along with your order number.
– We will arrange a prompt replacement or full refund at no extra cost to you, including return shipping.
8. Non-Returnable Items
– Gift cards, undergarments, and items marked as final sale are not eligible for return or refund.
– Custom or personalized items, as noted, are excluded except for manufacturing defects.
9. Care Instructions
– To preserve the quality of your suit and ensure eligibility for returns, please follow the care instructions provided with your purchase.
– Improper cleaning, alterations, or damage caused by negligence may void return eligibility.
10. Contact Us
If you have any questions about our return and refund policy or need assistance, please contact:
DAPPERGENTS STORE LLC
[email protected]
(430) 286 – 9528
We appreciate your trust in DAPPERGENTS STORE LLC and are committed to delivering an exceptional shopping experience.